This business agreement has been executed on the date of registration
between Pidex Limited and Registered Merchants. WHEREAS it has been mutually
agreed by the parties hereto that “Pidex” registered signing party as their
Merchant and “Merchant“ hereby appoint Pidex as their Delivery Network
Partner to Deliver their Products all over Bangladesh and More than 190
Countries Globally.
PIDEX SERVICES
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Pidex agrees to support Merchant’s business by providing delivery
service to all over Bangladesh and will extend its support to global
destinations according to pidex Coverage.
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Merchant is responsible to provide Clear Recipient information on
parcel and while placing order one Pidex Portal.
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Merchant is responsible to do all necessary packaging to ensure
product safety and to seal product visibility.
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Pidex will update rates and service offering on its web portal for
Merchant and Merchant shall be able to get all necessary information
regarding pricing while placing an order.
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Pidex will take 3 attempts to deliver one parcel, if customer failed
to receive the parcel within these three attempts, parcel will be
returned to Merchant. Pidex will handover return parcels to merchant
during pick up. Returns from remote areas may arrive with a bit
delay.
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Delivery Service may get delayed due to bad weather condition &
unavoidable situations if any. This will apply to both domestic and
international Deliveries.
LOST & DAMAGE CLAIM
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During this service period, Merchant can claim for Lost or Damaged
parcel, Pidex is Liable to compensate Merchant. In case of
Compensation either Full or Partial, Based on the Declared parcel
description & value during the time of placing the order.
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In case of Return Parcel, if Client doesn’t check the parcel in
presence of our representative Pidex will not be liable for any
claim and this will apply for all deliveries excluding closed box
deliveries.
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Pidex will perform Closed Box pick up and Closed box Delivery for
Exchange Parcels and all claim should remain exclusive only between
Merchant and respective client.
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Damage Claim for Liquid & Fragile parcels requires proper
information while placing order and any undeclared fragile will not
be eligible for claim.
ACCOUNTS SETTLEMENT
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Pidex’s Standard policy to settle account is on daily basis to
Registered Bank Account or MFS Wallet. Pidex May Take up to 24 Hrs
to process payment for all delivered Parcels.
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In Case, Merchant Need Faster Payment, Pidex can extend its service
for payment settlement. Pidex can make full or Partial Pending Due
amount after a successful Pick up. For this Merchant need to allow
minimum processing time for a same day payment.
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Merchant Can apply for advance payment request to Pidex and for this
Merchant needs to comply with the bellow
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To Process the payment faster Merchant need to ensure
advance booking and Pidex will process advance payment on
all pending due amount according booked parcels only.
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To avail this service Merchant need to sign up for Pidex
Loan Wallet service and the maximum amount of advance
payment shall not exceed Pidex Loan Wallet limit.
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Merchant need to issue undated Cheque from registered
business in favor of Pidex Limited and cheque value shall be
equal to Applied Loan Wallet limit.
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In case of mismatch between Merchant registration
information and issued cheque, Merchant shall provide all
related & supporting documents required.
DURATION
This agreement shall be valid and in force for a period of one year
commencing effective from the date execution and shall be automatically
extended thereafter on an annual basis, providing that there is no objection
for service extension from either party.
CANCELLATION
This agreement is subject to cancellation by either party by giving 30 days
advance notice in writing to the other party. Either party reserves its
right to terminate this agreement immediately under the following reasons:
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Either party commits a material breach of this agreement.
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There is any change in the control of the ownership of either party.
The concerned parties here to have executed this agreement as of the date
and year first written above. One original of this agreement shall be signed
by the representative of both parties and the Original one is to be kept by
Merchant whereas Another Received copy also Signed by both Parties is to
kept by Pidex.