This business agreement has been executed on the date of registration between Pidex Limited and Registered Merchants. WHEREAS it has been mutually agreed by the parties hereto that “Pidex” registered signing party as their Merchant and “Merchant“ hereby appoint Pidex as their Delivery Network Partner to Deliver their Products all over Bangladesh and More than 190 Countries Globally.

PIDEX SERVICES

1. Pidex agrees to support Merchant’s business by providing delivery service to all over Bangladesh and will extend its support to global destinations according to pidex Coverage.
2. Merchant is responsible to provide Clear Recipient information on parcel and while placing order one Pidex Portal.
3. Merchant is responsible to do all necessary packaging to ensure product safety and to seal product visibility.
4. Pidex will update rates and service offering on its web portal for Merchant and Merchant shall be able to get all necessary information regarding pricing while placing an order.
5. Pidex will take 3 attempts to deliver one parcel, if customer failed to receive the parcel within these three attempts, parcel will be returned to Merchant. Pidex will handover return parcels to merchant during pick up. Returns from remote areas may arrive with a bit delay.
6. Delivery Service may get delayed due to bad weather condition & unavoidable situations if any. This will apply to both domestic and international Deliveries.

LOST & DAMAGE CLAIM

1. During this service period, Merchant can claim for Lost or Damaged parcel, Pidex is Liable to compensate Merchant. In case of Compensation either Full or Partial, Based on the Declared parcel description & value during the time of placing the order.
2. In case of Return Parcel, if Client doesn’t check the parcel in presence of our representative Pidex will not be liable for any claim and this will apply for all deliveries excluding closed box deliveries.
3. Pidex will perform Closed Box pick up and Closed box Delivery for Exchange Parcels and all claim should remain exclusive only between Merchant and respective client.
4. Damage Claim for Liquid & Fragile parcels requires proper information while placing order and any undeclared fragile will not be eligible for claim.

ACCOUNTS SETTLEMENT

1. Pidex’s Standard policy to settle account is on daily basis to Registered Bank Account or MFS Wallet. Pidex May Take up to 24 Hrs to process payment for all delivered Parcels.
2. In Case, Merchant Need Faster Payment, Pidex can extend its service for payment settlement. Pidex can make full or Partial Pending Due amount after a successful Pick up. For this Merchant need to allow minimum processing time for a same day payment.
3. Merchant Can apply for advance payment request to Pidex and for this Merchant needs to comply with the bellow
   1. To Process the payment faster Merchant need to ensure advance booking and Pidex will process advance payment on all pending due amount according booked parcels only.
   2. To avail this service Merchant need to sign up for Pidex Loan Wallet service and the maximum amount of advance payment shall not exceed Pidex Loan Wallet limit.
   3. Merchant need to issue undated Cheque from registered business in favor of Pidex Limited and cheque value shall be equal to Applied Loan Wallet limit.
   4. In case of mismatch between Merchant registration information and issued cheque, Merchant shall provide all related & supporting documents required.

DURATION

This agreement shall be valid and in force for a period of one year commencing effective from the date execution and shall be automatically extended thereafter on an annual basis, providing that there is no objection for service extension from either party.

CANCELLATION

This agreement is subject to cancellation by either party by giving 30 days advance notice in writing to the other party. Either party reserves its right to terminate this agreement immediately under the following reasons:

1. Either party commits a material breach of this agreement.
2. There is any change in the control of the ownership of either party.

The concerned parties here to have executed this agreement as of the date and year first written above. One original of this agreement shall be signed by the representative of both parties and the Original one is to be kept by Merchant whereas Another Received copy also Signed by both Parties is to kept by Pidex.